Lead Teller & Customer Experience Coach

PNC; Belmont (CA); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental & Vision

401(k) with match

Pension plan

Educational assistance

Paid time off

Descripción de la vacante

PNC seeks a Lead Teller to coach and mentor tellers, delivering a customer-centric experience. You will identify financial opportunities, refer referrals to branch staff, and use technology to educate customers on options.

Based at the Washington and Belmont branch in Indianapolis, IN, this in-office role emphasizes teamwork, adherence to policies, and efficient branch operations. Visa sponsorship is not provided.

Formación

• Experience in banking or financial services with a focus on customer interactions.
• Ability to mentor others and lead by example in a fast-paced branch environment.
• Strong communication, problem solving and risk awareness skills.

Responsabilidades

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Educates customers on alternatives and refers opportunities to branch staff.
• Position PNC products through lobby engagement and technology tools.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily operations and maintenance transactions are accurate and efficient.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Descripción del empleo

PNC seeks a Lead Teller to coach and mentor tellers, delivering a customer-centric experience. You will identify financial opportunities, refer referrals to branch staff, and use technology to educate customers on options.

Based at the Washington and Belmont branch in Indianapolis, IN, this in-office role emphasizes teamwork, adherence to policies, and efficient branch operations. Visa sponsorship is not provided.