Lead Teller: Elevate Customer Experience & Mentoring

PNC; Westport (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H­

Dental and vision options

Life insurance (employee & family)

Disability protection (short & long‑m–

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Adoption, surrogacy, and doula reimb.

Educational assistance

Wellness program with financial Incent

Maternity/Paternity leave

11 paid holidays + vacation days

Job summary

PNC is seeking an in-office Lead Teller based at the High School Rd Branch in Indianapolis, IN. The role focuses on delivering exceptional customer experiences, coaching tellers, and identifying banking opportunities with referrals to branch staff.

As a Lead Teller, you will educate customers on digital options, support branch operations, and assist the Branch Manager with performance and hiring processes. PNC emphasizes an inclusive culture and strong risk management practices.

Qualifications

• 1+ years of related experience.
• No university/college degree required; related experience may count.
• Military service may be considered as part of experience.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on options leveraging technology and resources.
• Assist Branch Manager with performance management and hiring activities.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Proactive Sales

Digital Awareness

Coaching Others

Attention to Detail

Job description

PNC is seeking an in-office Lead Teller based at the High School Rd Branch in Indianapolis, IN. The role focuses on delivering exceptional customer experiences, coaching tellers, and identifying banking opportunities with referrals to branch staff.

As a Lead Teller, you will educate customers on digital options, support branch operations, and assist the Branch Manager with performance and hiring processes. PNC emphasizes an inclusive culture and strong risk management practices.