Lead Teller & Customer Experience Leader

PNC; Nora (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension plan

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller for its Nora branch in Indianapolis, IN. The role focuses on coaching tellers, delivering a superior customer experience, and driving engagement with PNC products and services.

As an in-office banking professional, you will educate customers on alternatives, manage daily branch operations, and support the Branch Manager with staff development and referrals. A customer-first mindset and strong communication are essential.

Qualifications

• 1+ years of related experience or product knowledge required.
• No university degree required; combination of education and experience may be considered.

Responsibilities

• Deliver a unique customer experience and improve customer financial wellbeing.
• Identify banking opportunities and refer to branch staff as appropriate.
• Coach and lead tellers, manage daily operations and ensure compliance with policies.

Skills

Banking

Customer Service

Accountability

Identifying Opportunities

Leveraging Technology

Proactive Sales

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller for its Nora branch in Indianapolis, IN. The role focuses on coaching tellers, delivering a superior customer experience, and driving engagement with PNC products and services.

As an in-office banking professional, you will educate customers on alternatives, manage daily branch operations, and support the Branch Manager with staff development and referrals. A customer-first mindset and strong communication are essential.