Lead Teller: Elevate Customer Experience & Growth

PNC; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Indianapolis, IN seeks a Lead Teller to coach and lead tellers, delivering a differentiated customer experience and growing wallet share through meaningful conversations with customers.

This role is based at the Linwood Sq branch and involves mentoring staff, handling complex transactions, and promoting digital tools. The Lead Teller will partner with the Branch Manager on performance and hiring, while ensuring daily operations are efficient, compliant, and

Qualifications

• Experience in retail banking environments.
• 1+ years of related experience required.
• No degree required; relevant education or certifications may be considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a customer-centric experience.
• Identify banking opportunities and refer to branch staff.
• Engage customers in lobby and educate on digital options and tools.
• Support Branch Manager in performance and hiring processes.
• Ensure efficient and accurate teller operations and policy adherence.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Indianapolis, IN seeks a Lead Teller to coach and lead tellers, delivering a differentiated customer experience and growing wallet share through meaningful conversations with customers.

This role is based at the Linwood Sq branch and involves mentoring staff, handling complex transactions, and promoting digital tools. The Lead Teller will partner with the Branch Manager on performance and hiring, while ensuring daily operations are efficient, compliant, and