Lead Teller & Customer Experience Coach

PNC; Sellersburg (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid holidays & vacation

Job summary

PNC in Sellersburg, IN is seeking a Lead Teller to coach and mentor tellers, delivering a standout customer experience while identifying opportunities to deepen relationships across banking products.

As part of the Retail Branch team, you will lead daily teller operations, educate customers on digital tools, refer opportunities to branch staff, and support the Branch Manager in performance processes and policy adherence. This is a full-time in-office role with strong benefits.

Qualifications

• No degree required; related experience acceptable.
• Typically 1+ years of related branch or teller experience.
• Includes training on policies, acceptable risk, and customer service standards.

Responsibilities

• Coach, mentor and lead tellers to deliver a strong customer experience and referrals.
• Process a variety of customer interactions and educate customers on options and digital tools.
• Identify opportunities during customer interactions and refer as appropriate to branch staff.
• Lead lobby engagement activities to connect with customers and position PNC products.
• Assist the Branch Manager in performance management and new hire selection processes.
• Ensure teller and branch daily operations are completed accurately and in line with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Sellersburg, IN is seeking a Lead Teller to coach and mentor tellers, delivering a standout customer experience while identifying opportunities to deepen relationships across banking products.

As part of the Retail Branch team, you will lead daily teller operations, educate customers on digital tools, refer opportunities to branch staff, and support the Branch Manager in performance processes and policy adherence. This is a full-time in-office role with strong benefits.