Lead Teller & Customer Experience Specialist

PNC Financial Services Group, Inc.; Paterson (NJ); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Pension and stock purchase plans

Job summary

PNC Financial Services Group, Inc. in Paterson, NJ is seeking a Full-Time Teller Lead to deliver exceptional customer experiences and promote our banking solutions. You will educate customers, identify opportunities, and refer appropriate referrals to branch staff to enhance loyalty and wallet share.

Based in Paterson in-office, you will engage customers daily, manage lobby interactions, and apply our policies with sound judgment while supporting branch operations and daily maintenance tasks.

Qualifications

• No degree required; combination of education, certs and experience may be considered

Responsibilities

• Delivers a unique customer experience and educates customers on alternatives for financial interactions.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems and ensures branch operations run efficiently.

Skills

Accountability

Customer Service

Proactive Sales

Digital Awareness

Attention to Detail

Banking Products

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Paterson, NJ is seeking a Full-Time Teller Lead to deliver exceptional customer experiences and promote our banking solutions. You will educate customers, identify opportunities, and refer appropriate referrals to branch staff to enhance loyalty and wallet share.

Based in Paterson in-office, you will engage customers daily, manage lobby interactions, and apply our policies with sound judgment while supporting branch operations and daily maintenance tasks.