Lead Teller: Customer Experience Leader

Talentify; Mays Landing (NJ); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off & holidays

Job summary

PNC in Mays Landing, NJ is seeking a Lead Teller to coach and lead tellers, enhance customer financial wellbeing, and drive branch performance. This in-office role emphasizes mentoring, risk awareness, and delivering a consistent, high-quality customer experience while leveraging technology and branch operations.

Base salary ranges from $41,250 to $68,750 with eligibility for incentive pay; benefits include comprehensive health, retirement plans, paid time off, and development opportunities.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required; combination of education and experience may be considered.
• Certifications or licenses not required for this role.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing.
• Identifies opportunities through meaningful conversations and referrals to branch staff.
• Leads lobby engagement to position PNC products and educate customers on digital options.
• Supports branch manager with performance management and hiring processes.
• Adheres to policies, ensures efficient and accurate teller/branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection & Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Mays Landing, NJ is seeking a Lead Teller to coach and lead tellers, enhance customer financial wellbeing, and drive branch performance. This in-office role emphasizes mentoring, risk awareness, and delivering a consistent, high-quality customer experience while leveraging technology and branch operations.

Base salary ranges from $41,250 to $68,750 with eligibility for incentive pay; benefits include comprehensive health, retirement plans, paid time off, and development opportunities.