Lead Teller: Customer Experience & Team Coach

PNC Financial Services Group, Inc.; Mays Landing (NJ); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision options

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group, Inc. is hiring a Lead Teller for the Mays Landing branch in New Jersey. The role focuses on delivering a superior customer experience, coaching tellers, and driving banking opportunities during daily customer interactions.

Based in-office, this position emphasizes adherence to policies, accurate transaction handling, and collaboration with branch leadership. The ideal candidate has strong customer service skills, familiarity with banking products, and the ability to

Qualifications

• Role supports retail banking operations; no degree required, related experience preferred.
• Customer-focused competencies and adherence to policy/procedure are essential.
• Experience in a bank teller or customer service role is advantageous.

Responsibilities

• Lead tellers by example to deliver a unique customer experience and improve financial wellbeing.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Support branch operations and assist the Branch Manager with performance processes.
• Maintain clear communication and resolve issues following established procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Coaching Others

Digital Awareness

Effective Communications

Fraud Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring a Lead Teller for the Mays Landing branch in New Jersey. The role focuses on delivering a superior customer experience, coaching tellers, and driving banking opportunities during daily customer interactions.

Based in-office, this position emphasizes adherence to policies, accurate transaction handling, and collaboration with branch leadership. The ideal candidate has strong customer service skills, familiarity with banking products, and the ability to