Teller Lead: Drive Customer Experience & Team Growth

PNC; Mobile (AL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision coverage

Life insurance

Disability protection

401(k) with company match

Job summary

PNC is seeking a Teller Lead based in Tilman's Corner, AL to coach and lead tellers in delivering an exceptional customer experience. The role focuses on identifying opportunities, guiding referrals, and leveraging technology to improve customer financial wellbeing.

The position requires 1+ years of related experience, with no degree required. Work is in-office in Tilman’s Corner, and PNC emphasizes an inclusive culture and strong risk management.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and identify banking opportunities.
• Coaches and mentors tellers in identifying opportunities through conversations and referrals.
• Leads lobby engagement to position PNC products and educate on transaction options.
• Supports Branch Manager with performance management and new hire selection processes.
• Ensures daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Banking

Customer Experience

Customer Service

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Teller Lead based in Tilman's Corner, AL to coach and lead tellers in delivering an exceptional customer experience. The role focuses on identifying opportunities, guiding referrals, and leveraging technology to improve customer financial wellbeing.

The position requires 1+ years of related experience, with no degree required. Work is in-office in Tilman’s Corner, and PNC emphasizes an inclusive culture and strong risk management.