Lead Teller: Elevate Customer Experience & Coaching

PNC

Anderson (IN)

On-site

USD 32,000 - 46,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller in Anderson, IN to coach and mentor tellers, deliver a standout customer experience, and identify opportunities to grow banking relationships. The role emphasizes in-person engagement and collaboration with branch staff to meet customer needs.

The position requires related experience (1+ years typically) and does not require a university degree. PNC highlights its in-office culture and career development opportunities within Retail Banking.

Qualifications

Roles at this level typically do not require a university/college degree.
Typically requires 1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
No required certifications or licenses mentioned in the job posting.

Responsibilities

Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on options for their financial interactions.
Identifies opportunities during customer interactions and refers as appropriate to branch staff.
Leads lobby engagement activities to connect with customers and position PNC products.
Assists the Branch Manager in performance management and new hire selection processes.
Ensures adherence to policies/procedures and maintains efficient branch daily operations.