Lead Teller — Elevate Customer Experience & Banking Solutions

PNC; Washington; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Backup child/elder care

Educational assistance

Wellness program with financial incent

Maternity/Parental leave

Paid holidays

Vacation days

Job summary

PNC is seeking a Lead Teller to drive exceptional customer experiences at the Washington, PA banking center. The role emphasizes coaching tellers, identifying customer banking opportunities, and guiding customers in using digital tools to complete transactions.

Successful candidates typically have 1+ years in related banking roles, strong communication, and a customer-focused mindset. This is an in-office position with a supportive team environment.

Qualifications

• Experience in customer-facing banking roles preferred.
• Strong communication and problem-solving skills.
• Proficiency with banking technology and apps.

Responsibilities

• Lead tellers to deliver a high-quality customer experience and educate customers on available banking options.
• Identify opportunities through conversations and refer to branch staff as appropriate.
• Engage customers to position PNC products and leverage technology for transactions.
• Assist Branch Manager with performance management and new-hire processes.
• Ensure compliance with policies and maintain accurate branch operations.

Skills

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Banking

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Lead Teller to drive exceptional customer experiences at the Washington, PA banking center. The role emphasizes coaching tellers, identifying customer banking opportunities, and guiding customers in using digital tools to complete transactions.

Successful candidates typically have 1+ years in related banking roles, strong communication, and a customer-focused mindset. This is an in-office position with a supportive team environment.