Lead Teller: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 48,000; Full time

Job summary

PNC Financial Services Group, Inc. in Chicago, IL is seeking a Lead Teller to coach and mentor tellers, delivering a unique customer experience and guiding daily branch operations.

The position emphasizes customer financial wellbeing, referrals to branch staff, and leveraging technology during customer interactions. You will help educate customers on options, manage lobby activities, and support the Branch Manager with performance and hiring processes.

Qualifications

• No university/college degree typically required, but related experience is needed.
• Education details indicate No Degree as the baseline.
• Military service or certifications may be considered in lieu of a degree.

Responsibilities

• Lead, coach and mentor tellers to deliver a superior customer experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage with customers in lobby activities and promote PNC products.
• Ensure accurate, efficient processing of teller and branch operations and assist the Branch Manager.

Skills

Accountability

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Chicago, IL is seeking a Lead Teller to coach and mentor tellers, delivering a unique customer experience and guiding daily branch operations.

The position emphasizes customer financial wellbeing, referrals to branch staff, and leveraging technology during customer interactions. You will help educate customers on options, manage lobby activities, and support the Branch Manager with performance and hiring processes.