Lead Teller: Customer Experience & Coaching

PNC; Chapman Township (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Pension and stock purchase plans

Job summary

PNC is seeking a Lead Teller to coach and lead tellers, delivering a unique customer experience and increasing loyalty. The role emphasizes banking opportunities, referrals, and promoting digital tools to customers, while maintaining accurate daily operations.

The position is in-office at the Independence Branch in Philadelphia, with a focus on customer wellbeing and excellent service. Prior teller experience and adaptability to policy guidelines are valued.

Qualifications

• Candidates should have related banking experience or product knowledge.
• No university degree required; combination of education and experience may be considered.
• 1+ years of related experience typical for this role.

Responsibilities

• Lead, coach and mentor tellers to deliver a customer-centric experience.
• Identify banking opportunities and refer customers to appropriate staff.
• Educate customers on digital options and compare products to meet needs.
• Support the Branch Manager in performance management and hiring processes.
• Ensure daily teller operations are accurate and compliant with policies.

Skills

Customer Service

Banking

Customer Experience

Proactive Sales

Identifying Opportunities

Education

No Degree

Job description

PNC is seeking a Lead Teller to coach and lead tellers, delivering a unique customer experience and increasing loyalty. The role emphasizes banking opportunities, referrals, and promoting digital tools to customers, while maintaining accurate daily operations.

The position is in-office at the Independence Branch in Philadelphia, with a focus on customer wellbeing and excellent service. Prior teller experience and adaptability to policy guidelines are valued.