Lead Teller & Customer Experience Coach

PNC; Lancaster (Lancaster County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Health Savings Account

Dental coverage

Vision coverage

Life insurance

Disability protection

401(k) with match

Pension plan

Stock purchase plan

Dependent care reimbursement

Child/Elder care

Educational assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC in Lancaster, PA is seeking a Lead Teller to join its Retail Banking team at the Centerville South Branch. In this role, you will coach and lead tellers, deliver a superior customer experience, and help grow share of wallet.

The position requires about 1+ year of related experience, no degree required, with a comprehensive benefits package. This in-office role emphasizes service, referrals, and operational excellence within a supportive culture.

Qualifications

• No degree required.
• 1+ years of related experience expected.

Responsibilities

• Coaches and leads tellers to deliver a unique customer experience, improve financial wellbeing and loyalty, and increase share of wallet.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Position PNC products to meet customer needs and educate on digital options.
• Assists Branch Manager with performance management and new hire processes.
• Ensures adherence to policies and efficient branch operations.

Skills

Accountability

Banking

Client loyalty

Customer experience

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC in Lancaster, PA is seeking a Lead Teller to join its Retail Banking team at the Centerville South Branch. In this role, you will coach and lead tellers, deliver a superior customer experience, and help grow share of wallet.

The position requires about 1+ year of related experience, no degree required, with a comprehensive benefits package. This in-office role emphasizes service, referrals, and operational excellence within a supportive culture.