Lead Teller & Customer Experience Coach

PNC; Millersville (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller at the Millersville Branch in Millersville, PA. This in-office role focuses on coaching tellers, driving customer satisfaction, and identifying banking opportunities during customer interactions. The Lead Teller supports branch operations and helps ensure accurate, efficient service.

The position emphasizes delivering financial wellbeing, educating customers on options, and mentoring staff in a fast-paced retail banking environment.

Qualifications

• 1+ years of related experience typical for this level.
• No degree required; a comparable combination of education and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Lead lobby engagement to connect with customers and position PNC products.
• Assist the Branch Manager with performance management and new hire processes.
• Maintain teller and branch daily operations and accuracy in transactions.

Skills

Accountability

Banking

Customer Experience

Proactive Sales

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Lead Teller at the Millersville Branch in Millersville, PA. This in-office role focuses on coaching tellers, driving customer satisfaction, and identifying banking opportunities during customer interactions. The Lead Teller supports branch operations and helps ensure accurate, efficient service.

The position emphasizes delivering financial wellbeing, educating customers on options, and mentoring staff in a fast-paced retail banking environment.