Lead Teller & Customer Experience Leader

PNC; Jenkintown (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Lead Teller to base at the Old York Road branch in Jenkintown, PA. You will coach tellers, drive customer financial wellbeing, and expand share of wallet while maintaining branch operations.

The role emphasizes mentorship, in-branch engagement, and referrals to potential banking opportunities within PNC's product ecosystem. Prior teller experience and no degree requirement are noted.

Qualifications

• Experience in retail banking and customer service preferred.
• Typically requires 1+ years of related experience.
• Education: No Degree.
• Certifications/ Licenses: No Required Certification(s).

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Lead Teller to base at the Old York Road branch in Jenkintown, PA. You will coach tellers, drive customer financial wellbeing, and expand share of wallet while maintaining branch operations.

The role emphasizes mentorship, in-branch engagement, and referrals to potential banking opportunities within PNC's product ecosystem. Prior teller experience and no degree requirement are noted.