Lead Teller & Customer Experience Leader

PNC

Jenkintown (PA)

On-site

USD 42,000 - 52,000

Full time

45 hours ago
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Benefits offered by this job

Health insurance
401(k) with PNC match
Paid time off

Job summary

PNC is seeking a Lead Teller to base at the Old York Road branch in Jenkintown, PA. You will coach tellers, drive customer financial wellbeing, and expand share of wallet while maintaining branch operations.

The role emphasizes mentorship, in-branch engagement, and referrals to potential banking opportunities within PNC's product ecosystem. Prior teller experience and no degree requirement are noted.

Qualifications

  • Experience in retail banking and customer service preferred.
  • Typically requires 1+ years of related experience.
  • Education: No Degree.
  • Certifications/ Licenses: No Required Certification(s).

Responsibilities

  • Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
  • Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
  • Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability
Banking
Client Loyalty
Customer Experience
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Accuracy and Attention to Detail
Addressing Customer Needs
Coaching Others
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Lead Teller to base at the Old York Road branch in Jenkintown, PA. You will coach tellers, drive customer financial wellbeing, and expand share of wallet while maintaining branch operations.

The role emphasizes mentorship, in-branch engagement, and referrals to potential banking opportunities within PNC's product ecosystem. Prior teller experience and no degree requirement are noted.

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