Lead Teller: Elevate Customer Banking & Loyalty

PNC; Erie (Erie County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical & Rx coverage

Dental & Vision

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller based in Erie, PA within the Retail Banking organization. The role focuses on coaching tellers, enhancing customer engagement, and driving financial wellbeing through personalized service.

In this in-office role, you will support the Branch Manager in performance management, ensure efficient operations, and educate customers on digital tools while leveraging technology to meet customer needs.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Erie, PA within the Retail Banking organization. The role focuses on coaching tellers, enhancing customer engagement, and driving financial wellbeing through personalized service.

In this in-office role, you will support the Branch Manager in performance management, ensure efficient operations, and educate customers on digital tools while leveraging technology to meet customer needs.