Lead Teller & Customer Experience Coach

Fairygodboss; Allentown (Lehigh County); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Benefits package

401(k) with company match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC, a leading financial services company, is seeking a Teller Lead for the Tilghman Square branch in Allentown, PA. This in-office role emphasizes coaching tellers to deliver outstanding customer experiences and drive customer financial wellbeing.

Candidates should have 1+ years in banking or related roles; no degree required. You will identify opportunities, refer to branch staff, and assist with staff development and branch operations.

Qualifications

• No university degree required; related experience acceptable.
• Minimum 1+ years of related banking experience.
• Strong communication and customer service skills.

Responsibilities

• Lead and coach tellers to deliver exceptional customer experience.
• Identify banking opportunities and refer to branch staff.
• Mentor staff and support branch operations.
• Maintain adherence to policies and safeguard daily operations.
• Engage customers and educate on digital banking tools.

Skills

Customer Service

Banking

Coaching/Mentoring

Sales referrals

Communication

Education

No Degree

Job description

PNC, a leading financial services company, is seeking a Teller Lead for the Tilghman Square branch in Allentown, PA. This in-office role emphasizes coaching tellers to deliver outstanding customer experiences and drive customer financial wellbeing.

Candidates should have 1+ years in banking or related roles; no degree required. You will identify opportunities, refer to branch staff, and assist with staff development and branch operations.