Teller Lead - Customer Experience & Coaching

Fairygodboss; Roanoke Rapids (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Paid time off and holidays

Employee and dependent life insurance

Disability protection

Wellness programs

Job summary

PNC is seeking a Teller Lead in Roanoke Rapids, NC to coach and mentor tellers, deliver exceptional customer experiences, and identify banking opportunities. The role emphasizes effective communication, adherence to policies, and collaboration with branch leadership to drive performance.

Responsibilities include leading lobby engagements, educating customers on options, and ensuring accurate daily operations in an in-office setting.

Qualifications

• Role typically does not require a university/college degree.
• No specific licenses or certificates are listed as required.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentors tellers in referrals to branch staff and appropriate product options.
• Engages customers in lobby activities and educates on managing transactions with technology.
• Supports the Branch Manager in performance management and staffing decisions.
• Ensures daily operations and maintenance tasks are completed accurately.

Skills

Customer Experience

Customer Service

Banking

Proactive Sales

Accountability

Identifying Opportunities

Leveraging Technology

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Teller Lead in Roanoke Rapids, NC to coach and mentor tellers, deliver exceptional customer experiences, and identify banking opportunities. The role emphasizes effective communication, adherence to policies, and collaboration with branch leadership to drive performance.

Responsibilities include leading lobby engagements, educating customers on options, and ensuring accurate daily operations in an in-office setting.