Lead Teller: Customer Experience Leader

Fairygodboss; Fayetteville (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/prescription coverage

401(k) with match

Paid holidays & vacations

Job summary

PNC's Fayetteville-Ramsey Street Branch seeks a Teller Lead to coach and mentor tellers, delivering a superior customer experience and growing branch wallets. You will identify opportunities, refer products, and use digital tools to assist customers.

The role emphasizes strong communication, leadership, and adherence to policies while supporting daily branch operations and risk management. In-office role with comprehensive benefits.

Qualifications

• Roles at this level typically do not require a university degree.
• 1+ years of related experience in banking or customer service.
• Ability to coach, mentor and lead tellers to deliver quality service.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Identify opportunities and refer appropriate banking products.
• Lead lobby engagement to connect with customers and leverage technology.
• Support branch manager in performance management and hiring.
• Maintain efficient, accurate teller and branch operations.

Skills

Customer Focused

Managing Risk

Effective Communications

Coaching Others

Problem Solving

Team Leadership

Education

No Degree

Job description

PNC's Fayetteville-Ramsey Street Branch seeks a Teller Lead to coach and mentor tellers, delivering a superior customer experience and growing branch wallets. You will identify opportunities, refer products, and use digital tools to assist customers.

The role emphasizes strong communication, leadership, and adherence to policies while supporting daily branch operations and risk management. In-office role with comprehensive benefits.