Lead Teller & Customer Experience Coach

PNC

Fayetteville (NC)

On-site

USD 38,000 - 46,000

Full time

13 days ago

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Job summary

PNC is seeking a Teller Lead at the Fayetteville-Ramsey Street Branch to coach and mentor tellers, deliver a differentiated customer experience, and identify banking opportunities during routine interactions. This in-office role emphasizes coaching, referrals, and adherence to policies to ensure accurate daily operations.

Candidates typically have 1+ years of teller or related banking experience, with strong communication and service skills.

Qualifications

1+ years of related banking/teller experience.
Education no degree required.
No specific certifications required.

Responsibilities

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
Assists the Branch Manager in performance management and new hire selection processes.