Teller Lead: Customer Experience Coach

PNC; West (MS); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision options

401(k) with matching

Pension and stock purchase plans

Paid holidays and vacation

Job summary

PNC in Frederick, MD is seeking a Teller Lead to coach and mentor tellers, delivering a superior customer experience while increasing loyalty and wallet share. You will guide tellers in handling customer interactions, educate customers on banking options, and refer opportunities to branch staff.

The role emphasizes effective communication, risk awareness, and use of technology to support customers. This is an in-office position with comprehensive benefits.

Qualifications

• Typically requires 1+ years of related experience.
• Roles at this level may not require a university degree.
• In lieu of a degree, a comparable combination of education and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Processes a variety of customer interactions and educates customers on options.
• Identifies banking opportunities and makes referrals as appropriate.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently.

Skills

Customer Service

Banking

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Frederick, MD is seeking a Teller Lead to coach and mentor tellers, delivering a superior customer experience while increasing loyalty and wallet share. You will guide tellers in handling customer interactions, educate customers on banking options, and refer opportunities to branch staff.

The role emphasizes effective communication, risk awareness, and use of technology to support customers. This is an in-office position with comprehensive benefits.