Lead Teller: Elevate Customer Experience & Loyalty

PNC Financial Services Group; Bowie (MD); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid holidays

Job summary

PNC Financial Services Group in Bowie, MD is seeking a Lead Teller to coach and mentor tellers, drive exceptional customer experiences, and identify banking opportunities during customer interactions. This role focuses on educating customers on options, leveraging technology, and referring complex needs to branch staff.

You will support the Branch Manager in performance management, ensure efficient daily operations, and uphold risk and policy guidelines while helping customers improve their

Qualifications

• Roles typically require related experience or product knowledge.
• No university degree is required for this level.
• Experience in customer service and sales is valued.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience.
• Identifies banking opportunities during customer interactions and refers appropriately.
• Supports the Branch Manager in performance management and hiring processes.
• Ensures daily teller operations are efficient and accurate.

Skills

Customer Focused

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Proactive Service

Education

No Degree

Job description

PNC Financial Services Group in Bowie, MD is seeking a Lead Teller to coach and mentor tellers, drive exceptional customer experiences, and identify banking opportunities during customer interactions. This role focuses on educating customers on options, leveraging technology, and referring complex needs to branch staff.

You will support the Branch Manager in performance management, ensure efficient daily operations, and uphold risk and policy guidelines while helping customers improve their