Lead Teller — Elevate Customer Experience & Loyalty

PNC; Bowie (MD); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Paid time off

Job summary

PNC in Bowie, MD, seeks a Lead Teller to coach tellers, deliver a superior customer experience, and improve customer financial wellbeing. The role focuses on identifying opportunities, educating customers, and referring to branch staff to meet customer needs.

The position emphasizes lobby engagement, clear communication, and problem resolution while adhering to policies. A supportive, in-office culture is highlighted with growth opportunities.

Qualifications

• Role typically does not require a university degree.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, certification(s), and experience may be considered.

Responsibilities

• Lead Teller responsibilities include mentoring tellers, guiding customer interactions, and identifying opportunities to refer to branch staff.
• Educate customers on alternatives for financial transactions and leverage technology/tools to improve service.
• Assist Branch Manager with performance management and hiring processes while ensuring adherence to policies and risk controls.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Priorities

Problem Solving

Matrix Management

Understanding Customer Needs

Education

No Degree

Job description

PNC in Bowie, MD, seeks a Lead Teller to coach tellers, deliver a superior customer experience, and improve customer financial wellbeing. The role focuses on identifying opportunities, educating customers, and referring to branch staff to meet customer needs.

The position emphasizes lobby engagement, clear communication, and problem resolution while adhering to policies. A supportive, in-office culture is highlighted with growth opportunities.