Lead Teller & Customer Experience Coach

PNC Financial Services Group; Phoenix (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group is seeking a Lead Teller for its Retail Banking team in Phoenix, MD. The role focuses on coaching tellers, enhancing customer financial wellbeing, and expanding share of wallet through meaningful conversations and referrals.

The position emphasizes in-office work culture and a strong commitment to compliance and customer satisfaction. The ideal candidate has 1+ years in banking, no degree required, and will engage with customers using technology to improve service.

Qualifications

• 1+ years of related banking experience.
• No Degree required.

Responsibilities

• Lead tellers to deliver a customer experience and educate customers on financial options.
• Identify banking opportunities during customer interactions and referrals to branch staff.
• Support branch manager with performance management and new hire selection processes.
• Ensure daily operations are efficient and transactions are accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group is seeking a Lead Teller for its Retail Banking team in Phoenix, MD. The role focuses on coaching tellers, enhancing customer financial wellbeing, and expanding share of wallet through meaningful conversations and referrals.

The position emphasizes in-office work culture and a strong commitment to compliance and customer satisfaction. The ideal candidate has 1+ years in banking, no degree required, and will engage with customers using technology to improve service.