Teller Lead & Customer Experience Coach

PNC; Frederick (MD); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Frederick, MD is seeking a Teller Lead to coach and mentor tellers, drive a high level of customer service, and identify opportunities to meet customers’ financial needs. This in-office role emphasizes leadership, risk-aware operations, and mentoring to achieve branch goals.

The position may involve performance management tasks and collaboration with branch leadership to ensure accurate processing and exceptional customer experiences.

Qualifications

• Typically requires 1+ years of related experience.
• Position does not require a college degree.
• Experience coaching and mentoring tellers is valued.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty; identifies banking opportunities and makes referrals.
• Mentors tellers by example in conversations with customers and referring to branch staff when appropriate.
• Lead lobby engagement to connect with customers and promote PNC products through technology and resources.
• Assist the Branch Manager with performance management and new hire selection processes.
• Ensure teller and branch daily operations and maintenance transactions are completed accurately.

Skills

Leadership

Customer Service

Sales

Communication

Mentoring

Banking Knowledge

Education

No Degree

Job description

PNC in Frederick, MD is seeking a Teller Lead to coach and mentor tellers, drive a high level of customer service, and identify opportunities to meet customers’ financial needs. This in-office role emphasizes leadership, risk-aware operations, and mentoring to achieve branch goals.

The position may involve performance management tasks and collaboration with branch leadership to ensure accurate processing and exceptional customer experiences.