Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Wheat Ridge, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. in Wheat Ridge, CO is seeking a Lead Teller to coach and lead tellers, drive customer engagement and promote PNC products. The role emphasizes accurate service, problem solving, and a focus on customer financial wellbeing.

You will mentor staff, manage daily branch operations, and support the Branch Manager with hiring and performance reviews. Prior teller experience is preferred; no degree required.

Qualifications

• Typically requires 1+ years of related teller or banking experience.
• Education: No Degree.
• No required certifications.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Engages customers through lobby activities and promotes PNC products.
• Educates customers on options for managing financial transactions using technology.
• Assists Branch Manager with performance management and new hire selection.
• Ensures teller and branch daily operations are efficient and accurate.

Skills

Accuracy & attention to detail

Addressing customer needs

Coaching others

Digital awareness

Effective communications

Fraud detection and prevention

Managing multiple priorities

Matrix management

Problem solving

Understanding customer needs

Job description

PNC Financial Services Group, Inc. in Wheat Ridge, CO is seeking a Lead Teller to coach and lead tellers, drive customer engagement and promote PNC products. The role emphasizes accurate service, problem solving, and a focus on customer financial wellbeing.

You will mentor staff, manage daily branch operations, and support the Branch Manager with hiring and performance reviews. Prior teller experience is preferred; no degree required.