Lead Teller: Customer Experience Coach

PNC Financial Services Group, Inc.; Littleton, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Stock purchase plan

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller to coach and mentor tellers, delivering exceptional customer experiences and boosting financial wellbeing. Based in Littleton, CO, this in-office role emphasizes balanced work life and in-person collaboration with branch teams.

Responsibilities include guiding daily teller operations, educating customers on products, and referring opportunities to branch staff. Candidates typically have 1+ years of related experience and no degree required.

Qualifications

• 1+ years of related experience typically required.
• No university degree required; a combination of education and experience may be considered.

Responsibilities

• Coach and mentor tellers to deliver a premier customer experience.
• Identify opportunities and refer to branch staff.
• Support lobby engagement and educate customers on using technology for transactions.

Skills

Customer Service

Sales/Referral

Digital Banking

Communication

Attention to Detail

Education

No Degree

Tools

CRM software

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller to coach and mentor tellers, delivering exceptional customer experiences and boosting financial wellbeing. Based in Littleton, CO, this in-office role emphasizes balanced work life and in-person collaboration with branch teams.

Responsibilities include guiding daily teller operations, educating customers on products, and referring opportunities to branch staff. Candidates typically have 1+ years of related experience and no degree required.