Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Kingston (Luzerne County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription coverage with HSA

401(k) with PNC match

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Teller Lead based in Kingston, PA. The role focuses on coaching tellers to deliver a unique customer experience, driving customer financial wellbeing, and increasing loyalty while expanding share of wallet.

The position emphasizes mentoring, lobby engagement, and leveraging technology to educate customers on transaction options. It supports branch leadership in performance management and ensuring efficient daily operations.

Qualifications

• No university degree required; related experience or product knowledge valued.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on options and leverage technology for transactions.
• Assist Branch Manager with performance management and hiring.
• Ensure daily operations are accurate and compliant with policies.

Skills

Accountability

Customer Experience

Coaching Others

Relationship Building

Proactive Sales

Digital Awareness

Effective Communications

Problem Solving

Attention to Detail

Fraud Detection

Job description

PNC Financial Services Group, Inc. is seeking a Teller Lead based in Kingston, PA. The role focuses on coaching tellers to deliver a unique customer experience, driving customer financial wellbeing, and increasing loyalty while expanding share of wallet.

The position emphasizes mentoring, lobby engagement, and leveraging technology to educate customers on transaction options. It supports branch leadership in performance management and ensuring efficient daily operations.