Lead Teller & Customer Experience Leader

Fairygodboss; Glen Burnie (MD); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Lead Teller based in Glen Burnie, MD, to coach and mentor tellers, drive customer-focused financial solutions, and refer opportunities to branch staff. The role emphasizes accurate operations and adherence to policies within an in-office environment.

Candidates typically have 1+ years of related experience; no degree is required, with alternative education/experience considered. The position includes comprehensive benefits and an incentive component based on performance.

Qualifications

• 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
• No Degree

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Glen Burnie, MD, to coach and mentor tellers, drive customer-focused financial solutions, and refer opportunities to branch staff. The role emphasizes accurate operations and adherence to policies within an in-office environment.

Candidates typically have 1+ years of related experience; no degree is required, with alternative education/experience considered. The position includes comprehensive benefits and an incentive component based on performance.