Teller: Help Customers Achieve Financial Goals

Citizens Bank; Yardley (Bucks County); Vor Ort; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Citizens Bank in Yardley, PA is seeking a Teller to greet customers, demonstrate mobile app/ATMs, and provide personalized financial guidance. You will help customers achieve their financial goals, inform them about Citizens products, and connect them with Bankers for next steps.

The role requires strong customer service, effective communication, and comfort with digital tools. Hours include weekends/evenings; starting pay is $21/hour with potential for growth.

Qualifikationen

• High School degree or GED.
• 6 months experience processing transactions (cash and/or digital payments).
• 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Aufgaben

• Greet customers in lobby and demonstrate how to use mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to meet customers' financial goals and connect them to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions or concerns.
• Follow all financial policies and proper cash handling, state and local laws and regulations.

Kenntnisse

Customer service

Communication skills

Digital technology

Problem solving

Active listening

Questioning to identify needs

Ausbildung

High School degree or GED

Jobbeschreibung

Citizens Bank in Yardley, PA is seeking a Teller to greet customers, demonstrate mobile app/ATMs, and provide personalized financial guidance. You will help customers achieve their financial goals, inform them about Citizens products, and connect them with Bankers for next steps.

The role requires strong customer service, effective communication, and comfort with digital tools. Hours include weekends/evenings; starting pay is $21/hour with potential for growth.