Customer-Driven Teller: Guide Financial Wins

Citizens Bank; Peters Township (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Meaningful work

Volunteer PTO 8 hrs/year

Community support donations matched

Career development programs

Health, dental, vision + 401K

Job summary

Citizens Bank in Peters Township, PA is seeking a friendly Teller to greet customers in our lobby, help with mobile app usage and ATMs, and process everyday transactions. You will deliver personalized guidance to meet customers' financial goals, educate them on Citizens products, and connect them with Bankers for next steps, while following cash handling and store policies.

Hours are typically 40 per week with varying shifts, and you’ll be supported by a comprehensive benefits package including

Qualifications

• High School degree or GED.
• 6 months experience processing transactions (cash and/or digital payments).
• 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask questions and identify needs to develop long-term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate how to use the mobile app and ATMs.
• Provide personalized advice and solutions to meet customers' financial goals.
• Educate customers about Citizens products and benefits.
• Respond to questions and concerns while following all policies and cash handling procedures.

Skills

Customer service

Communication

Problem solving

Digital literacy

Relationship building

Education

High School degree or GED

Job description

Citizens Bank in Peters Township, PA is seeking a friendly Teller to greet customers in our lobby, help with mobile app usage and ATMs, and process everyday transactions. You will deliver personalized guidance to meet customers' financial goals, educate them on Citizens products, and connect them with Bankers for next steps, while following cash handling and store policies.

Hours are typically 40 per week with varying shifts, and you’ll be supported by a comprehensive benefits package including