Customer-Focused Teller: Help Clients Hit Goals

Citizens Bank; Bensalem Township (Bucks County); On-site; USD 24,000 - 34,000; Full time

Job summary

Citizens Bank in Bucks County is seeking a Teller to greet customers, assist with mobile app and ATM transactions, and deliver personalized financial guidance. You will connect customers with bankers for next steps and educate them on Citizens products and services.

This role emphasizes accurate cash handling, adherence to policies, and flexible hours, including weekends and evenings to support branch needs.

Qualifications

• High School degree or GED required.
• 6+ months experience processing transactions (cash or digital payments).
• At least 1 year customer-facing experience, recommending and referring products.
• Strong listening and communication skills.
• Ability to ask questions and identify needs to build long-term relationships.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric mindset with focus on exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours including weekends/evenings.

Responsibilities

• Greet customers in the lobby and demonstrate mobile app/ATM usage.
• Provide personalized financial guidance and connect customers to bankers.
• Educate customers about Citizens products and policies.
• Follow cash handling procedures and regulatory requirements.

Skills

Customer experience

Listening skills

Questioning skills

Problem solving

Customer-centric

Digital tech comfort

Branch hours flexibility

Transaction experience

Education

High School degree or GED

Job description

Citizens Bank in Bucks County is seeking a Teller to greet customers, assist with mobile app and ATM transactions, and deliver personalized financial guidance. You will connect customers with bankers for next steps and educate them on Citizens products and services.

This role emphasizes accurate cash handling, adherence to policies, and flexible hours, including weekends and evenings to support branch needs.