Financial Concierge Teller: Help Clients Reach Goals

Citizens Bank; Philadelphia (Philadelphia County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401K with corporate match

Tuition assistance

Volunteer time off

Donation matching program

Job summary

Citizens Bank in Philadelphia seeks a Teller to greet customers in the lobby, assist with transactions, and demonstrate mobile app/ATM usage. You will deliver personalized financial guidance and connect customers with Bankers for the next steps, while ensuring accurate cash handling and policy compliance.

The role emphasizes customer service excellence, product knowledge, and teamwork in a busy branch environment. Starting salary is $21/hour with comprehensive benefits.

Qualifications

• High School diploma or GED.
• 6 months' experience processing transactions.
• At least 1 year customer-facing experience recommending products.
• Strong listening and communication skills.
• Ability to work branch hours including weekends/evenings.
• Video interview assessment after applying.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate mobile app and ATM usage for transactions.
• Provide personalized financial guidance and connect customers to Bankers.
• Educate customers on Citizens products and benefits.
• Follow all cash handling policies and regulatory requirements.

Skills

Customer service

Cash handling

Digital payments

Communication

Problem solving

Attention to detail

Teamwork

Education

High School diploma or GED

Job description

Citizens Bank in Philadelphia seeks a Teller to greet customers in the lobby, assist with transactions, and demonstrate mobile app/ATM usage. You will deliver personalized financial guidance and connect customers with Bankers for the next steps, while ensuring accurate cash handling and policy compliance.

The role emphasizes customer service excellence, product knowledge, and teamwork in a busy branch environment. Starting salary is $21/hour with comprehensive benefits.