Customer-Centric Bank Teller

Citizens Bank; Quincy (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off

401K with match

Tuition assistance

Wellbeing programs

Job summary

Citizens Bank is hiring a Teller to greet customers in the lobby and handle daily transactions with accuracy and courtesy. You’ll assist customers with mobile app and ATM usage, offering guidance to help them achieve their financial goals and linking them to bankers for complex needs.

We value strong communication, problem-solving, and a customer-centric approach. The role requires flexibility to work various branch hours, including weekends and evenings, with a comprehensive benefits package

Qualifications

• High School diploma or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate mobile app and ATM usage to customers for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Comply with all financial policies, cash handling procedures, and regulations.

Skills

Customer service

Cash handling

Communication

Digital literacy

Education

High School diploma or GED

Job description

Citizens Bank is hiring a Teller to greet customers in the lobby and handle daily transactions with accuracy and courtesy. You’ll assist customers with mobile app and ATM usage, offering guidance to help them achieve their financial goals and linking them to bankers for complex needs.

We value strong communication, problem-solving, and a customer-centric approach. The role requires flexibility to work various branch hours, including weekends and evenings, with a comprehensive benefits package