Teller & Personal Banking Advisor — Grow Your Career

Citizens; Pottstown (Montgomery County); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401K with match

Tuition assistance

Volunteer time off

Matched charitable donations

Job summary

Citizens Bank is seeking a Teller to greet customers in our lobby, demonstrate how to use our mobile app and ATMs, and complete simple transactions with accurate cash handling. You will offer personalized advice to help customers reach financial goals and connect them to Bankers for next steps.

You will learn Citizens products, follow all policies, and provide outstanding service while working with a friendly branch team.

Qualifications

• High school diploma or GED.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.
• 1 year of experience processing transactions (cash and/or digital payments).
• Motivates others through collaboration.
• Process-oriented, energetic, detail-oriented and able to multitask.

Responsibilities

• Greet customers in lobbies and demonstrate app/ATM usage.
• Provide personalized financial advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and policies while handling cash and follow regulatory requirements.

Skills

Customer service

Cash handling

Digital payments

Communication

Problem solving

Active listening

Questioning

Education

High school diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers in our lobby, demonstrate how to use our mobile app and ATMs, and complete simple transactions with accurate cash handling. You will offer personalized advice to help customers reach financial goals and connect them to Bankers for next steps.

You will learn Citizens products, follow all policies, and provide outstanding service while working with a friendly branch team.