Teller: Digital Engagement & Service Excellence

M&T Bank; Southport (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Southport, CT is hiring for a branch service associate focused on delivering exceptional customer experiences and accurate transaction processing. You will balance cash, handle routine inquiries, and guide customers to digital self-service options while maintaining risk controls.

The role requires clear communication, reliability, and the ability to coordinate with banking partners on sales opportunities, all while adhering to bank policies and regulatory standards.

Qualifications

• High school diploma or GED required.
• 6+ months of customer service experience, data entry or cash handling.
• Proven verbal communication and interpersonal skills.
• Well-organized with time management and prioritization abilities.
• Proficient with internet-based tools and technology.
• Bilingual a plus based on branch needs.

Responsibilities

• Adhere to customer service standards and deliver differentiated experiences.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address needs.
• Balance and process transactions accurately following policy.
• Resolve escalated account issues and log complaints in the system.
• Provide introductions to banking partners for sales opportunities.
• Complete branch operational tasks including cash orders, vault, and wires.
• Perform customer/account maintenance and AML/KYC related activities.
• Comply with risk controls and regulatory standards; support brand values.
• Possess an environment that reflects M&T Bank culture and audit readiness.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Southport, CT is hiring for a branch service associate focused on delivering exceptional customer experiences and accurate transaction processing. You will balance cash, handle routine inquiries, and guide customers to digital self-service options while maintaining risk controls.

The role requires clear communication, reliability, and the ability to coordinate with banking partners on sales opportunities, all while adhering to bank policies and regulatory standards.