Bank Teller: Digital Engagement & Service Expert

M&T Bank Corporation; Windsor (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Windsor, CT is seeking a branch Customer Service Associate to deliver a differentiated customer experience through in-person interactions and digital demonstrations. You will handle transactions, support account services, and guide customers to self-service options while maintaining accuracy and compliance.

Ideal candidates will have at least 6 months of customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced branch

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry or cash handling.
• Proven verbal communication and interpersonal skills; ability to deliver exceptional service.

Responsibilities

• Adhere to customer service standards and deliver differentiated experiences.
• Educate customers with shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Organizational skills

Data entry

Education

High school diploma or GED

Job description

M&T Bank Corporation in Windsor, CT is seeking a branch Customer Service Associate to deliver a differentiated customer experience through in-person interactions and digital demonstrations. You will handle transactions, support account services, and guide customers to self-service options while maintaining accuracy and compliance.

Ideal candidates will have at least 6 months of customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced branch