Customer Experience Teller - Digital Banking

M&T Bank Corporation; New Haven (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in New Haven, CT is seeking a branch associate to deliver exceptional customer experiences through in-person service and digital engagement. You will handle transactions, assist with account services, and promote self-service options while maintaining compliance and accuracy.

This role emphasizes strong communication, reliability, and the ability to work in a fast-paced, team-oriented environment. You’ll balance cash, log activities, and participate in AML/KYC related processes while

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Proven verbal communication skills.
• Proven ability to demonstrated exceptional customer service.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Balance and process customer transactions accurately following Bank Policy.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.

Skills

Customer service

Verbal communication

Data entry

Cash handling

Organizational skills

Time management

Education

High school diploma or GED

Job description

M&T Bank in New Haven, CT is seeking a branch associate to deliver exceptional customer experiences through in-person service and digital engagement. You will handle transactions, assist with account services, and promote self-service options while maintaining compliance and accuracy.

This role emphasizes strong communication, reliability, and the ability to work in a fast-paced, team-oriented environment. You’ll balance cash, log activities, and participate in AML/KYC related processes while