Banking Service Specialist: Teller & Digital Engagement

M&T Bank Corporation; Southport (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation in Southport, CT seeks a Customer Service Teller to deliver a differentiated branch experience, balance and process transactions, and support AML/KYC requirements while following bank policies.

You will greet customers, educate on digital tools, identify self-service options, handle cash operations, and assist with account maintenance while collaborating with partners to resolve issues and safeguard the customer experience.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Strong organizational and time management abilities.
• Proficient with internet-based technology.

Responsibilities

• Provide differentiated customer service and solutions by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues; log all customer complaints in the system.
• Transition sales opportunities and connect customers to appropriate banking partner.
• Perform branch operations (cash orders, vault, ATM, wire transfers).
• Process customer/account maintenance and AML/KYC activities.
• Adhere to compliance/risk controls and internal policies.
• Support the M&T Bank brand and culture.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank Corporation in Southport, CT seeks a Customer Service Teller to deliver a differentiated branch experience, balance and process transactions, and support AML/KYC requirements while following bank policies.

You will greet customers, educate on digital tools, identify self-service options, handle cash operations, and assist with account maintenance while collaborating with partners to resolve issues and safeguard the customer experience.