Digital Banking Teller - Customer Experience Pro

M&T Bank Corporation; Tolland (CT); Sur place; USD 26 000 - 40 000; Plein temps

Résumé du poste

M&T Bank Corporation is seeking a Branch Customer Service Associate to provide exceptional in-branch support, balance transactions, and respond to customer needs with a solutions-oriented approach. You will guide customers through digital tools, handle cash and account maintenance, and support sales transitions for banking products.

The role emphasizes a customer-first mindset, strong communication, and the ability to work in a fast-paced branch environment in Tolland, CT.

Qualifications

• High school diploma or GED required; 6+ months customer service experience including data entry or cash handling.
• Proven verbal communication skills and strong interpersonal abilities.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.

Responsabilités

• Adhere to customer service standards and provide a differentiated experience by understanding needs and delivering solutions.
• Educate customers through digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately and efficiently per policy.
• Log and resolve customer complaints in the appropriate system; escalate when needed.
• Transition sales opportunities and introduce banking partners for appropriate solutions.
• Handle branch-related operational activities (cash, vault, ATM, wires).
• Conduct consumer AML/KYC related activities and maintain risk controls.

Connaissances

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Internet proficiency

Formation

High school diploma or GED

Bilingual based on branch needs

Description du poste

M&T Bank Corporation is seeking a Branch Customer Service Associate to provide exceptional in-branch support, balance transactions, and respond to customer needs with a solutions-oriented approach. You will guide customers through digital tools, handle cash and account maintenance, and support sales transitions for banking products.

The role emphasizes a customer-first mindset, strong communication, and the ability to work in a fast-paced branch environment in Tolland, CT.