Experience Teller: Digital & In-Branch Banking

M&T Bank; Vernon (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Vernon, Connecticut is seeking a branch associate focused on delivering outstanding customer service and accurate cash handling. You will balance transactions, assist with account maintenance, and guide customers through digital services at the branch.

You will identify sales opportunities, escalate issues to resolution, and ensure compliance with AML/KYC and internal controls while upholding the M&T brand and community focus.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Well-organized with good time management and prioritization.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process customer transactions accurately following Bank Policy.
• Educate customers on digital demos and self-service opportunities.
• Log customer complaints and escalate as needed to resolution.
• Introduce banking partners for sales opportunities and coordinate follow-up.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Prioritization

Internet usage

Education

High school diploma or GED

Job description

M&T Bank in Vernon, Connecticut is seeking a branch associate focused on delivering outstanding customer service and accurate cash handling. You will balance transactions, assist with account maintenance, and guide customers through digital services at the branch.

You will identify sales opportunities, escalate issues to resolution, and ensure compliance with AML/KYC and internal controls while upholding the M&T brand and community focus.