Branch Teller & Digital Experience Specialist

M&T Bank; New Haven (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in New Haven, CT is seeking a customer service associate to deliver exceptional branch experiences. You will assist customers with transactions, demonstrate digital self-service options, and balance cash while addressing immediate needs in a friendly, accurate manner.

The role requires strong communication, data entry, and compliance with AML/KYC procedures. Bilingual skills may be preferred at certain branches, with a focus on risk-aware, customer-centric service.

Qualifications

• High school diploma or GED and at least 6 months of customer service, data entry, or cash handling experience.
• Strong verbal communication and interpersonal skills.
• Proficient with standard computer and internet-based tools.
• Bilingual abilities are a plus depending on branch needs.

Responsibilities

• Provide exceptional branch customer service and address routine inquiries.
• Demonstrate digital services to customers and identify self-service opportunities.
• Greeting customers and addressing immediate needs; transition sales opportunities to banking partners.
• Process and balance transactions accurately per bank policy.
• Log customer complaints and escalate issues to resolution.
• Complete AML/KYC related activities and comply with risk controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Time management

Prioritization

Digital fluency

Bilingual

Education

High school diploma

GED

Tools

Internet basics

Job description

M&T Bank in New Haven, CT is seeking a customer service associate to deliver exceptional branch experiences. You will assist customers with transactions, demonstrate digital self-service options, and balance cash while addressing immediate needs in a friendly, accurate manner.

The role requires strong communication, data entry, and compliance with AML/KYC procedures. Bilingual skills may be preferred at certain branches, with a focus on risk-aware, customer-centric service.