Digital Banking Concierge & Teller

M&T Bank; North Haven (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in North Haven, CT is seeking a branch associate focused on delivering exceptional customer service and digital engagement. You will assist customers with transactions, educate on self-service options, and help with account servicing while maintaining compliance and risk controls.

The role emphasizes empathetic, customer-centric interactions, timely issue resolution, and collaboration with banking partners to address needs and opportunities within a dynamic branch environment.

Qualifications

• High school diploma or GED and at least 6 months customer service experience, including data entry and cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to provide exceptional customer service.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively addressing needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log all customer complaints.
• Transition identified sales opportunities and provide introductions to appropriate banking partners.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/KYC related activities.
• Adhere to compliance/operational risk controls and assist in risk management.

Skills

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Time management

Prioritization

Internet proficiency

Bilingual

Data entry

Education

High school diploma or GED

Job description

M&T Bank in North Haven, CT is seeking a branch associate focused on delivering exceptional customer service and digital engagement. You will assist customers with transactions, educate on self-service options, and help with account servicing while maintaining compliance and risk controls.

The role emphasizes empathetic, customer-centric interactions, timely issue resolution, and collaboration with banking partners to address needs and opportunities within a dynamic branch environment.