Teller & Digital Banking Advocate – Stamford

M&T Bank Corporation; Stamford (CT); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid volunteer time

Job summary

M&T Bank Corporation in Stamford, CT is seeking a branch associate to deliver exceptional customer service, balance and process transactions, and support digital engagement and lobby management. You will identify self-service opportunities, resolve routine account issues, and collaborate with banking partners to fulfill customer needs while maintaining compliance with Bank Policy.

The role requires a high school diploma (GED) with six months of customer service or cash handling experience,

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Balance and process customer transactions accurately and follow Bank Policy.
• Assist customers with needs and introduce self-service where suitable.
• Engage in lobby management, greet customers and address requests.
• Resolve escalated account service issues and log complaints.
• Complete AML/KYC activities and uphold risk controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Internet user-level technology

Education

High school diploma or equivalent

Job description

M&T Bank Corporation in Stamford, CT is seeking a branch associate to deliver exceptional customer service, balance and process transactions, and support digital engagement and lobby management. You will identify self-service opportunities, resolve routine account issues, and collaborate with banking partners to fulfill customer needs while maintaining compliance with Bank Policy.

The role requires a high school diploma (GED) with six months of customer service or cash handling experience,