Customer Experience Teller - Digital & Branch Services

M&T Bank Corporation; Stamford (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation is seeking a Branch Customer Service Associate in Stamford to deliver exceptional service, handle transactions, and assist customers with digital banking solutions. You will greet customers, support branch operations, and ensure compliance with policy while contributing to a positive, service-driven environment.

The role emphasizes empathy, problem solving, and collaboration with colleagues to address customer needs and drive branch success in a fast-paced retail banking

Qualifications

• High school diploma or GED required.
• 6 months customer service experience or data entry/cash handling experience.
• Strong verbal and interpersonal skills.

Responsibilities

• Provide branch customer service and resolve routine problems promptly.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Balance and process customer transactions accurately following Bank Policy.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Branch Customer Service Associate in Stamford to deliver exceptional service, handle transactions, and assist customers with digital banking solutions. You will greet customers, support branch operations, and ensure compliance with policy while contributing to a positive, service-driven environment.

The role emphasizes empathy, problem solving, and collaboration with colleagues to address customer needs and drive branch success in a fast-paced retail banking