Customer Experience Teller & Digital Banking Advocate

M&T Bank; Storrs (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Storrs Mansfield, CT seeks a branch associate focused on customer service and digital engagement. You will greet customers, educate on self-service options, and handle transactions with accuracy, balancing daily cash, and logging issues per policy.

The role emphasizes empathy, risk awareness, and proactive problem solving in a face-to-face retail banking environment. Some light operational duties apply.

Qualifications

• High school diploma or GED required with basic data entry and cash handling experience.
• Proven verbal communication skills and strong interpersonal abilities.
• Well-organized with good time management and prioritization skills.

Responsibilities

• Provide exceptional branch customer service and address routine problems quickly.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Balance and process customer transactions accurately per Bank Policy.
• Log customer complaints and escalate issues until resolution.
• Assist with branch operations including cash ordering and ATM activity.
• Comply with AML/KYC/Bank Secrecy Act requirements and risk controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Organization

Internet navigation

Education

High school diploma or GED

Tools

Internet tools

Job description

M&T Bank in Storrs Mansfield, CT seeks a branch associate focused on customer service and digital engagement. You will greet customers, educate on self-service options, and handle transactions with accuracy, balancing daily cash, and logging issues per policy.

The role emphasizes empathy, risk awareness, and proactive problem solving in a face-to-face retail banking environment. Some light operational duties apply.