Customer-Centric Banker & Digital Solutions Advocate

M&T Bank Corporation; Stamford (CT); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Stamford, CT is seeking a Customer Service Teller to support branch operations and deliver exceptional service to Consumer and Business Banking customers. You will handle transactions, educate customers on products, and work with teammates to meet branch goals.

Responsibilities include promoting digital banking tools, processing loans and deposits, and ensuring AML/KYC compliance while maintaining accuracy and courtesy in every interaction.

Qualifications

• High school diploma or GED and at least 1 year in retail sales, customer service, or telesales.
• Excellent verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and manage multiple tasks.
• Proficiency with basic computer and internet skills.
• Willingness to promote digital banking tools.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
• Engage customers to bank with us and promote digital capabilities in customer interactions.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships and identify opportunities to solve other banking needs.
• Follow the Bank’s sales process and provide customer-focused advice and guidance.
• Proactively reach out to customers to contribute to retention and expansion of relationships.
• Adhere to customer service standards and deliver a differentiated experience by understanding customer needs.
• Engage in lobby management, meet and greet customers, and resolve banking needs.

Skills

Strong verbal communication

Strong interpersonal skills

Time management

Customer service

Teamwork

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Stamford, CT is seeking a Customer Service Teller to support branch operations and deliver exceptional service to Consumer and Business Banking customers. You will handle transactions, educate customers on products, and work with teammates to meet branch goals.

Responsibilities include promoting digital banking tools, processing loans and deposits, and ensuring AML/KYC compliance while maintaining accuracy and courtesy in every interaction.