Telework-Eligible Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Augusta (ME); Hybrid; USD 53,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Telework eligible

Job summary

U.S. Department of Veterans Affairs in Augusta, ME, seeks an Advanced Medical Support Assistant to provide wide-ranging administrative support within the Togus Healthcare System.

You will handle patient data entry, clinic profile management, scheduling support, and initial contact duties for care coordination. The role entails coordinating with clinics, call centers, and patient services, promoting MyHealthyVet usage, and handling urgent referrals.

Qualifications

• No educational substitution for the GS-06 level.

Responsibilities

• Serve as Advanced Medical Support Assistant for Togus Healthcare System and provide administrative support to the assigned section.
• Support clinics with clinic profile management and collect/update insurance information for Veterans and family members.
• Prepare correspondence and memos as needed.
• Screen and route calls, determine the nature of requests, and provide information in line with privacy rules.

Skills

Administrative support

Data entry

Customer service

Job description

U.S. Department of Veterans Affairs in Augusta, ME, seeks an Advanced Medical Support Assistant to provide wide-ranging administrative support within the Togus Healthcare System.

You will handle patient data entry, clinic profile management, scheduling support, and initial contact duties for care coordination. The role entails coordinating with clinics, call centers, and patient services, promoting MyHealthyVet usage, and handling urgent referrals.