Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Lincoln (ME); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Telework eligible

Job summary

U.S. Department of Veterans Affairs in Lincoln, Maine seeks a Medical Support Assistant (Advanced) to provide administrative support across VA Maine Healthcare System. Duties include clinic profile management, patient data entry in VISTA, and coordinating registrations.

Most shifts are daytime; some evenings/nights and weekends may occur. Telework is not authorized for this position. The role requires handling sensitive information per privacy rules and ensuring timely documentation.

Qualifications

• No educational substitution for the GS-06 level.
• Education from accredited institutions recognized by the U.S. Department of Education may be used to qualify for federal employment.
• Foreign education must include a Certificate of Foreign Equivalency if used for qualification.

Responsibilities

• Supports clinics with clinic profile management and administrative tasks.
• Handles phone inquiries and directs callers per privacy rules and clinic processes.
• Enters patient data into VISTA and scans documents within 24 hours where applicable.
• Promotes MyHealthyVet registration and kiosks usage.
• Pre-registers Veterans at check-in and updates demographics.

Job description

U.S. Department of Veterans Affairs in Lincoln, Maine seeks a Medical Support Assistant (Advanced) to provide administrative support across VA Maine Healthcare System. Duties include clinic profile management, patient data entry in VISTA, and coordinating registrations.

Most shifts are daytime; some evenings/nights and weekends may occur. Telework is not authorized for this position. The role requires handling sensitive information per privacy rules and ensuring timely documentation.